We’re making government services simple so you, our customers, can get on with your lives.

We are responsible for the delivery of advice and high-quality, accessible social, health and child support services and payments.

At an Agent & Access Point you can access all of the following services:

• Use internet-enabled computers and printers
• Access free Wi-Fi without a password
• Get brochures and fact sheets
• Call us using the phone provided
• Use the phone claiming service
• Get reply paid Medicare envelopes
• Scan, copy, print and upload documents
• Verify identity documents.

Staff at Agents and Access Points are not our Services Australia staff. They can't:

• Make any payments or decisions about payments
• Review, assess or vary payments
• Issue Electronic Benefit Transfer and other cards.